Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.

• In its original packaging.

• Free from damage, excessive wear, pet-related damage, misuse, modifications, or accidental damage.

• Accompanied by proof of purchase or order confirmation.

Products that have been used, chewed, scratched, damaged by pets, altered, or returned without their original packaging are not eligible for a refund.

How to Start a Return

To initiate a return, please contact us at infovylo@gmail.com.

Once your return request has been reviewed and approved, we will provide detailed return instructions and the appropriate return address. Returns sent without prior authorization will not be accepted.

Return Shipping Costs

Customers are responsible for all return shipping costs unless the item arrives damaged, defective, or incorrect.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery at infovylo@gmail.com and include photos of the issue. We will review your claim and provide an appropriate resolution.

Non-Returnable Items

The following items cannot be returned:

• Used products.

• Products damaged by pets, misuse, accidents, or improper handling.

• Personalized or custom-made products.

• Gift cards.

• Sale or clearance items.

• Perishable goods.

• Hazardous materials, flammable liquids, or gases.

If you have questions regarding your specific item, please contact us before making a purchase.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return your eligible product and place a new order separately.

Order Cancellations

Orders may be canceled within 24 hours of purchase.

After this period, orders may already be processed, packed, or shipped, and cancellation cannot be guaranteed.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that banks and credit card providers may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at infovylo@gmail.com.

Contact Us

For any questions regarding returns, refunds, or cancellations, please contact:

Email: infovylo@gmail.com