Shipping policy
Shipping Policy
Thank you for shopping with Vylo.
We are committed to processing and delivering your order as quickly as possible. Please review the information below regarding our shipping procedures and estimated delivery times.
Order Processing Time
All orders are typically processed within 3–4 business days after the order is placed.
Processing includes order verification, quality control checks, packaging, and preparation for shipment.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, holidays, promotional events, or unforeseen circumstances, processing times may be slightly extended.
Estimated Shipping Time
Once your order has been shipped, the estimated transit time is typically:
6–8 business days for most destinations.
However, delivery times may vary depending on:
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Destination country
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Customs clearance procedures
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Shipping carrier operations
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Weather conditions
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Peak holiday periods
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Local delivery services
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Other circumstances beyond our control
Total Estimated Delivery Time
For most orders, the estimated total delivery time is:
9–12 business days
(3–4 business days processing + 6–8 business days shipping).
Please note that these timeframes are estimates only.
Delivery Estimates
All delivery times displayed on our website are estimates only and are not guaranteed delivery dates.
While most orders arrive within the estimated timeframe, occasional delays may occur due to factors outside of our control.
Vylo shall not be held responsible for shipping delays caused by carriers, customs authorities, severe weather, transportation disruptions, or other unforeseen circumstances.
International Shipping & Customs
International shipments may be subject to customs inspections, import procedures, taxes, duties, or delays imposed by local authorities.
These procedures are outside of our control and may affect delivery times.
Customers are responsible for complying with local import regulations and any applicable customs fees, taxes, or duties required by their country.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 72 hours for tracking updates to appear after receiving your tracking number.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided and the shipment cannot be delivered, additional shipping charges may apply for reshipment.
Vylo is not responsible for orders delivered to incorrectly provided addresses.
Lost, Stolen, or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible at:
We will work with the shipping carrier to investigate the issue and assist in finding an appropriate resolution.
Please note that once a package has been marked as delivered by the carrier, Vylo is not responsible for theft, loss, or unauthorized receipt occurring after delivery.
Contact Us
If you have any questions regarding your order, shipping status, or delivery estimates, please contact us:
Email: infovylo@gmail.com
Thank you for choosing Vylo.